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New Reviewer

This is the worst timeshare

Soleil Management - This is the worst timeshare
Soleil Management - This is the worst timeshare
Soleil Management - This is the worst timeshare
Soleil Management - This is the worst timeshare
Soleil Management - This is the worst timeshare
Soleil Management - This is the worst timeshare
I have been a owner since 2017 and have never been able to reserve my timeshare at Tahiti Village. They say they are always booked although you can find many available rooms on other hotel websites. This has been an expensive scam. 17K for the time share and 904 per...
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ID
#3827158 Review #3827158 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Soleil Management Vacation Ownership
Cons
  • Horrendous customer service
  • Time share sales reps lied
  • Old & outdated
Loss
$25000
Preferred solution
Let the company propose a solution
New Reviewer

Cancel the reservation

I have reservation from the 18th thru the 22nd but I need to cancel due to my Parkinson illness that im going thru. For your info my illness consists of being unable to do anything from my waist to my feet. Unable to stand walk sit. stand etc for more than 30 minutes I was so looking forward for this trip thank u
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ID
#3772482 Review #3772482 is a subjective opinion of poster.
Location
Corona, California
New Reviewer

Cancel the reservation

Cancelation due to my Parkinson illness. Been calling since 8am and still unable to get thru. Please help and cancel my reservation. Thank you E Lua
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ID
#3772411 Review #3772411 is a subjective opinion of poster.
Location
Corona, California
Preferred solution
Just a cancelation

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New Reviewer

Telephone number from mexico

We wanted to make a reservation, yesterday, while speaking with a representative. However, were in Mexico and cant call a toll free 800 number. 2 years ago we were given a 1 time use 702 number to call? Thanks, David & Andrea Schneebeck

User's recommendation: If you travel out of the U.S. the 800 number may not work for reservations. You can’t dial an 800 number from Mexico.

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ID
#3370312 Review #3370312 is a subjective opinion of poster.
Location
Loreto, Baja California Sur
Preferred solution
Let the company propose a solution
New Reviewer

Angry

Lied to there are more than 1-2bedroom moveins on Friday and they said only 1. Why the lie does the owner save for his friends. Angry we pay all of the fees and get treated horrible

User's recommendation: Never buy at Maui Beach you can never book.

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ID
#3363751 Review #3363751 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
Let the company propose a solution

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New Reviewer

Poor customer service

I had a significant reduction in income starting March 2020 through May 2021. Now that I'm catching up due to my income being restored, I attempted to get my maintenance fees up-to-date. I called the number that had been leaving messages and spoke with I believe Iris....
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ID
#2745666 Review #2745666 is a subjective opinion of poster.
Pros
  • Locations
Cons
  • Horrendous customer service
Preferred solution
Deliver product or service ordered
New Reviewer

The quality of the service and communication

For years I have been an owner at Sands of Kahanna in Maui. Last year due to the Covid epidemic I have had to close my business and take out social security. I have since then not been able to contact Soliel to discuss the relentless attempts to get the yearly fee even though I have informed them I can no longer afford to do so. Attempts at contact other than the accumulation of penalties have been futile. It is as if all humanity has been suspended except for the purpose of fee accumulation as no one is travelling.

User's recommendation: Do not have anything to do with Soliel.

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ID
#2744512 Review #2744512 is a subjective opinion of poster.
Location
Lahaina, Hawaii
Cons
  • 20 years of owning and no dys to show for it
Loss
$6000
Preferred solution
To relinquish my time share without desire for money.
New Reviewer

Policy changes

We own six resort weeks with them, and they are forcing us to use RCI to book our own property. RCI has exorbitant booking fees. We should not have to pay to book our own property.

User's recommendation: DO NOT BUY A TIME SHARE WITH THEM!!!!!

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1 comment
#2179096

Along with maintenance fees you also need to pay interval international or RCI

ID
#2735898 Review #2735898 is a subjective opinion of poster.
Service
Soleil Management Vacation Ownership
Pros
  • Nice location
Cons
  • Horrendous customer care
Preferred solution
Deliver product or service ordered

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New Reviewer

Lack of availability for owners reservations

Cannot get my timeshare week. Fully booked through Nov. Only split week. No compensation. Have to go elsewhere for one night

User's recommendation: Think twice before buying time share.

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ID
#2630286 Review #2630286 is a subjective opinion of poster.
Location
Teaneck, New Jersey
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Yeary increase in Management Fee

I am a TS owner at Tahiti Village. The Management Fee has increased so much since we purchased. Getting sucked into this timeshare is the biggest financial decision in our lives. User's recommendation: DO NOT MAKE THE SAME MISTAKE WE DID! DO NOT BUY TIMESHARE!
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1 comment
#1993422

Best advice I can give anyone is never buy a timeshare. Google will supply you with tons of complaints.

Also, don't use any of the many companies that promise to get you out of a timeshare for a fee.. They are all scammers too. My timeshare was with Marriott, a very reputable company RIGHT? Wrong - they're just like all the rest.

I finally got out by refusing to pay the management fee and trying to give the unit back for free. It took two years and a multitude of threats of legal action and threats to attack my credit rating from Marriott, but they finally gave up..

ID
#2460771 Review #2460771 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Refund to credit card for canceled contract

Nobody answers all I get is voicemails Left at least five messages to return my calls and no one has done that for the last five days

User's recommendation: Stay away.

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ID
#2445427 Review #2445427 is a subjective opinion of poster.
Service
Soleil Management Vacation Ownership
Cons
  • Service and communication are poor
Preferred solution
Full refund

You have not responded back to me?

P.consumer sent soleil m. a message from a T.V. Owner inquries on timeshare issues I ve been having also with RCI points that Ive not been able to use so why pay all these fees, I said I was coming 3-21-21 to get this straighten out but I did state that Id rather get emailed or a phone conversation so PLEASE RESPOND! Penny Stevenson
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ID
#2433716 Review #2433716 is a subjective opinion of poster.
Location
Lake City, Minnesota

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Verified Reviewer
New Reviewer

Scam for sure.

There have been profound discrepancies between what this company says and what they do. We have been a very long dispute. Last year we were told that our request was under review by the Legal Team for the option to give the deed back. We called numerous times since last December 2019, when Ida acknowledged the receipt of our request and stated it was under the review of the Legal Team. We were patient and called repeatedly. Venus told us she could not even share the results of those notes, and Ida was much the same. Today, I finally reached a decent rep who told me that she could view and see that 1. They have rejected the offer. 2. Legal only allows deed backs in certain circumstance, but she doesn't know which ones. 3. She sees they failed to communicate the review results to us which is a very odd and unusual thing there. 4. She sees we have lodged numerous complaints via mail and email. She abruptly changed her mood and was less cordial and less informational with me. We are tired of this constant war with them. This company has filed bankruptcy and yet continues to collect from us and expect for us to entrust them with our money when we cannot even trust them to respond. The Legal Department cannot be reached, it is some mysterious department with no contact information available that makes life-long decisions for owners but will not connect with one. I am 71-years old and I don't want to invest my precious energy into this constant negative situation that I am in with this company. They presume to tell me that I have been deemed unworthy of a deed back option without notifying us, without explaining why, without being willing to expose so much as a phone number, name, or email to reach out to them with. They insisted on everything being mailed, so we mailed it. Soleil Management is the umbrella under which we own, the resort they sold us fraudulently is Tahiti Village. Even more concerning is if you look into Soleil Mgmt. They have had countless license revocations (permanently) as a company, (shown on the Secretary of State). Over a ten-year period we were able to book eight days, and the accommodations were not what one should expect for $31,000+. The ONLY reply they have ever given is to tell us that they are not the ones to talk to, we should go to "Soleil, LV, LLC"; not to "Soleil Management". That was from Lynn Mitchell VP of Resort Operations - NV and FL of Soleil Management, LLC. Each time a license is revoked I suppose they just change the name or initials behind the company name Soleil.

User's recommendation: If you expect service, and honesty, you will not find it here.

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1 comment
#2002742

Are they, Consolidated Resorts now( Apr 2021) in Bankruptcy?

ID
#2083204 Review #2083204 is a subjective opinion of poster.
Location
Davenport, Florida
Cons
  • Horrendous customer care
  • Abuse of consumers trust
  • 10 years owningonly 8 days of vacation to show for it
Loss
$30000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lask of response by Soleil management

NO Response to US Mail, Voice Mail, Email, Fax and Phone Owner Inquiry about their Time Share

User's recommendation: Don't Waste Your Time.

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ID
#2055882 Review #2055882 is a subjective opinion of poster.
Location
Longmont, Colorado
Service
Soleil Management Customer Care
Loss
$5000

Poor Customer Service

I waited forever to get though. CHAT starts, I tell the guy the issue, he says I'll send you a link. Then he is off. I bought two very expensive straighteners that I love but I need them fixed for replaced.

User's recommendation: stay on the chat.

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ID
#2036306 Review #2036306 is a subjective opinion of poster.
Location
Hillsborough Township, New Jersey
New Reviewer

No one "Available"? to take our call?

Pretty large company, not to have anyone able to pick up the phone during business hours. We have a title change of ownership and need to process the paperwork. Please call Tamie (760) 715-****

User's recommendation: Be prepared to wait on hold, then have all your information ready to leave a VM.

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ID
#1896643 Review #1896643 is a subjective opinion of poster.
Pros
  • Nice properties
Cons
  • Service and communication are poor
Preferred solution
We need to update Owner Information (into our Trust, and we have all completed paperwork), just need to input into your system

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