Soleil Management Reviews

I have reservation from the 18th thru the 22nd but I need to cancel due to my Parkinson illness that im going thru. For your info my illness consists of being unable to do anything from my waist to my feet. Unable to stand walk sit. stand etc for more than 30 minutes I was so looking forward for this trip thank u

Cancelation due to my Parkinson illness. Been calling since 8am and still unable to get thru. Please help and cancel my reservation. Thank you E Lua

We wanted to make a reservation, yesterday, while speaking with a representative. However, were in Mexico and cant call a toll free 800 number. 2 years ago we were given a 1 time use 702 number to call? Thanks, David & Andrea Schneebeck

User's recommendation: If you travel out of the U.S. the 800 number may not work for reservations. You can’t dial an 800 number from Mexico.

Lied to there are more than 1-2bedroom moveins on Friday and they said only 1. Why the lie does the owner save for his friends. Angry we pay all of the fees and get treated horrible

User's recommendation: Never buy at Maui Beach you can never book.

For years I have been an owner at Sands of Kahanna in Maui. Last year due to the Covid epidemic I have had to close my business and take out social security. I have since then not been able to contact Soliel to discuss the relentless attempts to get the yearly fee even though I have informed them I can no longer afford to do so. Attempts at contact other than the accumulation of penalties have been futile. It is as if all humanity has been suspended except for the purpose of fee accumulation as no one is travelling.

User's recommendation: Do not have anything to do with Soliel.

We own six resort weeks with them, and they are forcing us to use RCI to book our own property. RCI has exorbitant booking fees. We should not have to pay to book our own property.

User's recommendation: DO NOT BUY A TIME SHARE WITH THEM!!!!!

Cannot get my timeshare week. Fully booked through Nov. Only split week. No compensation. Have to go elsewhere for one night

User's recommendation: Think twice before buying time share.

Nobody answers all I get is voicemails Left at least five messages to return my calls and no one has done that for the last five days

User's recommendation: Stay away.

P.consumer sent soleil m. a message from a T.V. Owner inquries on timeshare issues I ve been having also with RCI points that Ive not been able to use so why pay all these fees, I said I was coming 3-21-21 to get this straighten out but I did state that Id rather get emailed or a phone conversation so PLEASE RESPOND! Penny Stevenson

There have been profound discrepancies between what this company says and what they do. We have been a very long dispute. Last year we were told that our request was under review by the Legal Team for the option to give the deed back. We called numerous times since last December 2019, when Ida acknowledged the receipt of our request and stated it was under the review of the Legal Team. We were patient and called repeatedly. Venus told us she could not even share the results of those notes, and Ida was much the same. Today, I finally reached a decent rep who told me that she could view and see that 1. They have rejected the offer. 2. Legal only allows deed backs in certain circumstance, but she doesn't know which ones. 3. She sees they failed to communicate the review results to us which is a very odd and unusual thing there. 4. She sees we have lodged numerous complaints via mail and email. She abruptly changed her mood and was less cordial and less informational with me. We are tired of this constant war with them. This company has filed bankruptcy and yet continues to collect from us and expect for us to entrust them with our money when we cannot even trust them to respond. The Legal Department cannot be reached, it is some mysterious department with no contact information available that makes life-long decisions for owners but will not connect with one. I am 71-years old and I don't want to invest my precious energy into this constant negative situation that I am in with this company. They presume to tell me that I have been deemed unworthy of a deed back option without notifying us, without explaining why, without being willing to expose so much as a phone number, name, or email to reach out to them with. They insisted on everything being mailed, so we mailed it. Soleil Management is the umbrella under which we own, the resort they sold us fraudulently is Tahiti Village. Even more concerning is if you look into Soleil Mgmt. They have had countless license revocations (permanently) as a company, (shown on the Secretary of State). Over a ten-year period we were able to book eight days, and the accommodations were not what one should expect for $31,000+. The ONLY reply they have ever given is to tell us that they are not the ones to talk to, we should go to "Soleil, LV, LLC"; not to "Soleil Management". That was from Lynn Mitchell VP of Resort Operations - NV and FL of Soleil Management, LLC. Each time a license is revoked I suppose they just change the name or initials behind the company name Soleil.

User's recommendation: If you expect service, and honesty, you will not find it here.

NO Response to US Mail, Voice Mail, Email, Fax and Phone Owner Inquiry about their Time Share

User's recommendation: Don't Waste Your Time.

I waited forever to get though. CHAT starts, I tell the guy the issue, he says I'll send you a link. Then he is off. I bought two very expensive straighteners that I love but I need them fixed for replaced.

User's recommendation: stay on the chat.